General Terms and Conditions

VRModelFactory s.r.o.
Valid from: 1.9.2025

  1. Introductory Provisions
    1. These General Terms and Conditions (hereinafter referred to as the “GTC”) govern the legal relationships between VRModelFactory s.r.o., Company ID: 08932468, VAT ID: CZ08932468, registered office: Podnikatelská 553/190, 190 11 Prague 9 – Běchovice, registered with the Municipal Court in Prague, Section C, File No. 327755 (hereinafter referred to as the “Provider”), and the customer (hereinafter referred to as the “Customer”).
    2. The GTC form an integral part of all contracts, orders, and agreements concluded between the Provider and the Customer.
  2. Definitions
    1. Provider – VRModelFactory s.r.o., providing services listed on its website and in business offers.
    2. Customer – a legal or natural person ordering services from the Provider.
    3. Consumer – a natural person not acting within their business or professional activity when entering into a contract.
    4. Service – includes, in particular, 3D scanning, modeling, CAD data conversion, creation of 3D content, development of web and AR solutions, and related services.
  3. Conclusion of a Contract
    1. A contract between the Provider and the Customer is concluded upon order confirmation, contract signature, or commencement of the service based on agreement.
    2. Unless otherwise agreed, contracts are concluded in writing, electronically, or by email confirmation of the order.
  4. Prices and Payment Terms
    1. Prices for services are determined individually based on an offer, order, or contract.
    2. The standard invoice due date is 30 days from the issue date, unless stated otherwise.
    3. Payments are made by bank transfer to the Provider’s account, unless another method is agreed.
    4. In case of late payment, the Provider is entitled to charge statutory interest on late payments.
  5. Service Delivery
    1. Deliverables (e.g., 3D models, visualizations, applications) are provided electronically via the Provider’s cloud storage, unless otherwise agreed.
    2. Delivery dates are arranged individually and depend on timely submission of materials by the Customer.
  6. Customer’s Responsibility
    1. The Customer is responsible for the accuracy and completeness of all submitted materials and data, including rights to their use.
    2. The Provider is not liable for damages resulting from the use of incorrect or incomplete materials supplied by the Customer.
  7. Defects and Complaints
    1. The Consumer has the right to make a complaint regarding service defects within 14 days of delivery.
    2. The Provider is entitled to remedy defects by repair, reworking, or supplementing the service.
    3. Complaints must be submitted in writing and include a description of the defect.
    4. If the complaint is justified, the Provider will remedy the defect free of charge within a reasonable time.
  8. Withdrawal from the Contract
    1. The Consumer has the right to withdraw from a distance contract within 14 days of conclusion, provided that service performance has not yet started.
    2. Once the service has commenced, it is no longer possible to withdraw from the contract free of charge, and the Consumer acknowledges they waive their right of withdrawal under Section 1837(a) of the Czech Civil Code.
    3. For contracts with businesses (B2B), the provisions on withdrawal in this article do not apply.
  9. Limitation of Liability
    1. The Provider is only liable for direct damages caused by proven breach of obligations, up to the price of the service.
    2. The Provider is not liable for indirect or consequential damages, loss of data, or loss of profit.
  10. Copyright and Licensing
    1. All deliverables are the Provider’s copyrighted works within the meaning of copyright law.
    2. The Customer is granted a non-exclusive license to use the deliverables for the agreed purpose.
    3. Any additional use beyond the agreed scope is subject to the Provider’s prior written consent.
  11. Personal Data Protection
    1. The Provider processes Customers’ personal data only to the extent necessary to fulfill the contract, in accordance with GDPR.
    2. Details on personal data processing are provided in the separate document “Privacy Policy.”
  12. Governing Law and Dispute Resolution
    1. All contractual relationships are governed by the laws of the Czech Republic.
    2. The parties undertake to resolve any disputes amicably in the first instance. If this is not possible, disputes shall be decided by the court having jurisdiction over the Provider’s registered office.
  13. Final Provisions
    1. These GTC enter into force on 1 September 2025.
    2. The Provider reserves the right to amend these GTC at any time; new versions become effective upon publication on the Provider’s website.
    3. If any provision of the GTC becomes invalid, the remaining provisions remain valid and enforceable.